Business Process Outsourcing (BPO)

Bluetuffy is designed to enhance operations and business growth for a variety of front and back-office processes.

Contact us

Inbound Call Centre

The most important role of an organisation is to never miss out the client who comes forward to enquire the service or product.

We are in a highly digitized world where there is a cut-throat competition in the business world. In such a scenario, businesses just cannot afford to overlook customer satisfaction. And, its’s the inbound call centers that help to provide the focused approach required to improving customer support services.

It’s often seen that inbound call center services are outsourced by businesses to manage incoming calls from their existing customers or prospects. It the inbound call center agents that handle these calls – they are trained to provide the needed information or resolve queries – telephonically.

 

  • Call Answering Services
  • Billing & Enquiry Services
  • Ordering and Processing Services
  • Claim and Reimbursement Services
  • Appointment Scheduling
  • Inquiry Management
  • Upgrade and Renewal Inquiries
  • Customer Service
  • Help Desk Support, many more….

Chat Support Services

For the companies, it becomes headache to answer all the Customer chat and email Queries that too on-time.

After putting so much of effort & investment to bring the customer to the website, don’t you want to have the conversion with your target audience.

Refer Our Unique Webchat Support Features:

  • Connect with your customers with Realtime Talk
  • Increase your sales just answering the customer queries
  • Provide Personalized Service to your customer
  • Ask the customer to stay back on the website and explore more of your product & service

Data Entry Services

We offer cutting edge services in the domains of Data entry, data mining and data processing.

The foundation of our services start with getting the raw data, process it with the useful information which can be enhanced and influenced by the clients firm to make business opportunities.

Availing our services can help you in achieving significant cost savings. We specialize in entering data from printed as well as electronic input sources.

  • Data Capture
  • Data Cleansing
  • Online Data Entry
  • Offline Data Entry
  • Copy Paste Services
  • Image Data Entry
  • Document Data Entry
  • Data Processing Services
  • Data Mining
  • Data Analytics Services
  • Data Enrichment & Standardization

Categories

Outbound Call Centre

It has been a great challenge for the companies to contact the right customer at the right time.

A call center where its agents make calls to customers or prospects on behalf of a business or client is referred to as Outbound Call Center. These calls can be related to telemarketing, sales, or fund-raising purposes. Further outbound calls can also be made for updating contact lists, surveys, or verification purposes.

Outbound call centers typically consist of sales teams that make cold calls to prospects informing about the products or services of a business. Also, outbound calls are made to survey shoppers and collect data by researching the market. Though rare, there also exist outbound call centers for solicitation of charitable donations, political donations, debt collection, emergency notifications, critical needs, etc. Just like the inbound call center, the inbound call center agents are also adept at handling communications that include letters, faxes, chats, social media, emails, etc.

  • Customer Verification Services
  • Telemarketing
  • Surveying and Analytics
  • Customer feedback Analysis
  • Lead Generation
  • Appointment Scheduling

 

 

 

Email Support Services

We will solve your Email Management Headache by making it easy to deliver exceptional email customer service with ticketing system. We do act on email with faster replies, better quality answers and significantly reduced customer service/support costs.

Unique Features with us:

  1. Our agent would be having all the day-to-day queries as Knowledge Base
  2. Our agent would be having the access of Full History of Customer Via CRM/Customer Purchase Details in hand to address the query on-time that too efficiently
  3. Our agent would be having the vast knowledge about the product & service
  4. Being Domain Expert, our agent can easily understand customer’s specific needs & interests

Business Process Outsourcing (BPO)

Bluetuffy is designed to enhance operations and business growth for a variety of front and back-office processes.

Contact us